Salesforce Official Partner
How We Work
Most Salesforce partners wait for things to break. We make sure they don't.
ECHO embeds with your team as a strategic partner — not a ticket queue.
Schedule a Free AuditSalesforce Rating
Certified Experts
30+
The Challenge
Reactive Support Is Costing You More Than You Think.
Most partners only engage when something breaks. But Salesforce ships three major releases every year. Automations quietly accumulate technical debt. Users build workarounds that mask deeper problems. Integrations simmer unattended until they become emergencies.
The result: higher long-term costs, slower user adoption, and a platform that gradually falls behind your mission — not because of one big failure, but a thousand small ones that compound quietly.
The Reactive Cycle
Issue
Ticket
Wait
Fix
Repeat
LOOP
Every issue restarts the cycle — costs compound
There's a better way.
The ECHO Partnership Model
Three principles that turn Salesforce support into a competitive advantage.
Proactive Intelligence
We monitor your org continuously — flagging issues before your users feel them. Release impact assessments, health checks, governor limit tracking, and adoption analytics are built into every engagement.
✓
Quarterly release readiness reviews
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Monthly health scoring
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Proactive optimization recommendations
Value Communication
Every month you see exactly where your investment goes. Transparent reporting on hours and outcomes framed around business impact — not ticket counts or vanity metrics.
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Monthly ROI-focused reports
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Hours breakdown by scope
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Executive-ready quarterly summaries
Strategic Partnership
We learn your mission, programs, and users deeply. We understand your grant cycles, attend planning sessions, and anticipate next quarter's needs — with knowledge transfer built in at every step.
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Dedicated team that knows your org
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Roadmap aligned to your fiscal year
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Documentation at every step
What the Partnership Looks Like.
1
Free Salesforce Audit
We assess your org, flag quick wins and risks, and deliver a prioritized action plan. Zero cost, no obligation.
2
Onboarding & Assessment
Full deep-dive: architecture, integrations, automations, and workflows. Complete documentation delivered.
3
Ongoing Partnership
Monthly retainer, dedicated team, sprint execution, and proactive monitoring. Choose your support tier.
4
Continuous Improvement
Quarterly reviews, roadmap refresh, and release prep. Your org measurably improves every quarter.
Choose the Right Level of Support.
Standard Support
34 hrs / month
Reliable ongoing expertise for teams maintaining steady-state Salesforce operations.
View Pricing →Enhanced Support
68 hrs / month
Active projects, integrations, and expanded capacity for growing organizations.
View Pricing →Custom / Project-Based
Migrations, portals, and large-scale builds scoped to your specific initiative.
Contact Us →Start With a Free Salesforce Audit.
We'll review your org, flag what needs attention, and give you a prioritized action plan — no strings attached.
Schedule Your Free Audit →30+ certified experts · 700+ projects · Nonprofit & government specialists
